This legal document applies to: https://emotionfocuseddivorce.com
This website is owned and operated by:
Mark Colclough ApS
Smørmosetoften 8
5700 Svendborg
Denmark
CVR: 38285424
Email: [email protected]
Your privacy matters. This Privacy Policy explains how Mark Colclough collects, uses, stores and protects your personal information when you visit Emotion-Focused Divorce, contact us or use our online services. Emotion-Focused Divorce serves an international, English-speaking audience with a focus on emotional and relational support through separation and divorce, through online resources and support and, where offered, courses, memberships and subscriptions.
We are committed to processing your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Danish data protection legislation.
The data controller responsible for processing your personal data is:
Mark Colclough ApS
Smørmosetoften 8
5700 Svendborg
Denmark
Email: [email protected]
CVR: 38285424
Depending on how you interact with us, we may collect and process:
We minimise what we collect. Please do not send detailed or highly sensitive clinical information through ordinary website forms, email or WhatsApp.
Psychotherapy enquiries and sessions may involve health information and other special-category personal data. We process such information only where it is necessary for the requested service and an applicable condition under Article 9 GDPR has been established. Where we rely on your explicit consent under Article 9(2)(a), the consent request is separate and specific. You may withdraw that consent at any time, without affecting processing already carried out lawfully.
We do not use therapy, enquiry or booking information for advertising targeting. We avoid unnecessary clinical detail in invoices, payment records, email subject lines and tracked links.
We process personal data to respond to enquiries; provide requested online support concerning emotional and relational support through separation and divorce; arrange separately agreed online psychotherapy or couples therapy; administer bookings, online sessions and client communications; provide requested resources and, where offered, online courses, memberships and subscriptions; issue invoices and receive payments; meet bookkeeping and other legal obligations; prevent spam, fraud and security incidents; verify email delivery and investigate faults; manage complaints; and, where consent has been given, measure website performance or provide marketing.
The lawful basis depends on the purpose:
Where we rely on legitimate interests, you may object. We will stop unless we demonstrate compelling legitimate grounds or the processing is needed for legal claims.
This website uses cookies to improve functionality, analyse website traffic and support relevant marketing activities.
Non-essential cookies and similar technologies that require consent are not intended to be activated until the relevant consent has been provided. Essential technologies necessary for the website to function may operate without consent where permitted by law.
You may withdraw or change your consent at any time through the cookie settings available on this website.
For further information, please refer to our Cookie Policy.
We share personal data only where necessary to operate the practice, provide the requested service, meet legal obligations or protect legitimate interests. Depending on the service and configuration, recipients may include:
Post SMTP is a locally installed component, but its logs may contain identifiable delivery information. Service-provider roles vary: some act as processors and others may act as independent controllers for defined purposes. We review the applicable terms, data-processing agreements, locations and transfer safeguards.
Information entered into enquiry and callback forms is not sold, used for advertising or transmitted to advertising platforms. It may be processed by the limited providers required to operate the website, prevent abuse and deliver the message.
Some providers may process data outside Denmark or the EEA. Where GDPR transfer restrictions apply, we use an adequacy decision, approved standard contractual clauses or another lawful transfer mechanism. You may contact us for information about the relevant safeguard.
AI-assisted tools may be used for limited administrative purposes such as drafting, organising or quality-checking non-clinical communications. Personal information is minimised before use. AI tools do not replace professional judgement and are not used to make automated decisions about access to therapy or how therapy is provided. Sensitive therapy content is not used to train public AI models. Where a provider processes personal data for us, an appropriate contractual and data-protection framework is required.
Zoom recording, transcription and AI meeting features are disabled by default. They will not be used for a session unless every participant has received specific information and given prior informed agreement, and the purpose, lawful basis, access and deletion arrangements have been documented.
We keep personal data only for as long as necessary for the relevant purpose, legal obligation, complaint or legal claim. Our operational schedule distinguishes among:
Exact technical retention periods are reviewed against the settings of Elementor, Post SMTP, SMTP2GO, the mailbox, Amelia, Stripe, WhatsApp, Zoom and backup systems.
Information submitted through this website is treated confidentially.
However, ordinary email and website contact forms should not be regarded as suitable for communicating highly sensitive personal information. Where appropriate, we may recommend a more secure method of communication.
Subject to the GDPR and any applicable limitation, you may request access, correction, deletion, restriction, data portability or object to processing. You may withdraw consent at any time. You also have the right not to be subject to a solely automated decision producing legal or similarly significant effects; we do not use such decision-making for therapy services.
To exercise a right, email [email protected]. We may need to verify your identity. We normally respond within one month, although GDPR permits an extension for complex or numerous requests. You may complain to the Danish Data Protection Authority, Datatilsynet, at datatilsynet.dk.
Appropriate technical and organisational measures are implemented to protect your personal information against unauthorised access, loss, misuse or disclosure.
Communication with this website is encrypted using HTTPS.
We may update this Privacy Policy to reflect changes in law, technology or our services. The current version applies from the publication date shown above. Material changes will be communicated where required. An update does not retrospectively change the lawful basis or contractual terms governing completed processing.
This document forms part of the legal framework governing the use of this website and the professional services provided by Mark Colclough ApS.
For a complete understanding of your rights, responsibilities and how your personal information is handled, we encourage you to read all of the following legal documents:
Together, these documents establish the legal framework governing the use of this website, the protection of your personal information, the use of cookies and similar technologies, and the professional relationship between you and Mark Colclough ApS.
If you have any questions regarding these legal documents or how they apply to you, please contact us at [email protected].
